Thursday, 11 January 2018

2017 marketing trends and what's in store for 2018

2017 was a bewildering, rollercoaster year. But putting aside scandal, cryptocurrency, political chaos and a certain royal engagement, what did last year mean for marketers, brand agencies, copywriters and creatives? 

Here's a run-down of the most important trends we spotted this year - and why we think they'll continue shaping the industry in 2018.

1. The social media honeymoon is over

We all knew social media was awful for our attention spans and the plague of productivity, but 2017 saw storms gather as our understanding of the pitfalls of social media matured further.

Two Apple shareholders (holding about $2 billion in stock between them) called on the tech giant’s board of directors to investigate iPhone addiction amongst children and make it easier for parents to control screen time. Less screen time means fewer opportunities for brands, advertisers and marketers to reach their audiences.

Thursday, 9 November 2017

Five brands getting social media right - and why

Communicating on social media is about relaxing the brand’s tone for the informal mood of the medium. Marketing on social media is about creating ideas that are simply irresistible to the audience. Here are five that work a treat.

1. Twitter: BTCare
Twitter and customer service are a match made in heaven and BT are getting both right. Not only does Twitter allow brands to handle customer problems much more quickly than over the phone, it gives big brands the chance to show a bit of personality.

Even God can come across as human on Twitter

Take these two tweets. In the first, BT maintains a friendly tone of voice without being too cutesy, letting the satisfied customer know they are there should any more problems arise. That conversational tone can really help diffuse customer anger and humanise a brand.
In this next tweet, BT really goes the extra mile, checking back in - unprompted - with a customer who was having difficulties the previous day. Here they maintain a personable, yet professional tone. After all, the last thing you want when experiencing technical difficulties is twee optimism.

Tuesday, 10 October 2017

Political brand language

Winning the war of words is key to winning votes in British politics. But how do once-benign terms crystallize into divisive political vocabulary? We investigate contemporary political language games and show how they aren't all that different to company branding.

What does the word ‘progressive’ mean? Chances are, your mind has gone straight to Jeremy Corbyn and the Labour party. They’re always claiming their policies are ‘progressive’. In branding terms, they ‘own’ the word. And what a word to own! No one is against progress.

The term originally referred to taxation that progresses – i.e. the percentage of the tax you pay increases the more you earn. It could have easily been called something unpleasant like ‘loaded taxation’ or ‘ratcheting taxation’ but George Bernard Shaw was advocating the approach in a booklet published in 1889. So he chose an appealing word.

Friday, 15 September 2017

Coach, don't commission

You’ve got communications that need writing. Do you have a go in house or pay a copywriter to write it for you? Sometimes the best solution lies in a bit of both: hiring a writer to coach your staff.

Remember the Chinese proverb “Give a man a fish, and you feed him for a day. Teach a man to fish, and you feed him for a lifetime”?

Pretty good advice if you want to stop people pestering you for fish, but what’s that got to do with copywriting?

No train, no gain
Well, we recently worked with a large recruiter who wanted to craft the perfect 'first approach' email. That's the one they send out cold to people who don't know them. They were getting a 25% response rate. They wanted to do better.

Hiring a copywriter to write these wasn't really practical. The six consultants in the team were sending ten or so a day each: there were simply too many. So we taught them to fish.

Not every pupil gets it...

We ran a day's training in the dark art of this sort of email writing (there's more to it than meets the eye).  A mix of theory and practice ensured the techniques were understood and assimilated. Everyone took away some writing tasks for the next couple of weeks to encourage practice and the formation of new habits.

The team's response rates doubled - up to 50%.

That was specific training, for a team, on site. But often coaching can be more general. And it can be one to one and conducted by email and phone. This is ideal when you have an individual struggling with a writing project. Especially if they'll need to do more of that type of writing in the future. We've helped individuals write sales brochures and email campaigns this way.

Each medium requires particular writing techniques. Emails are different to web pages; a product brochure is different to a flyer. And then there's the communications objective and sector. Each one tends to require a distinctive approach.

So, we can design a bespoke training module that takes into account the needs of the individual, the medium and the company.

So much writing to do; so little time
Today's businesses need a lot of copy written. Some of it will be genuinely mission critical, where improvement can dramatically improve profitability.

If you're in sales, you have to produce bid documents that differentiate your company and communicate how your proposals will be effective. Retailers need product descriptions that entice customers. Agency staff need to bring concepts alive or excite colleagues with compelling briefs. Almost everyone needs a blog or a newsletter. With good training, most people's writing can be made effective.

If you need to improve the writing of a team or individual, drop us a line. Just don't ask us how to fish.

Thursday, 20 July 2017

Why I would rather be on Instagram right now

Discover the ins and outs of the ever-expanding kingdom of social media through the eyes of someone in the middle of the rush - a teenager

“We don’t have a choice whether we do social media, the question is how well we do it.” – Erik Qualman, author of Socialnomics

Teenagers are superior creatures when it comes to social media, so don’t feel embarrassed if you feel a little frazzled. This guide introduces you to the major social media platforms millennials love, and why. At the bottom, there’s a glossary of the most important vocabulary you’ll need to stay afloat when the topic comes up in conversation. Let’s dive in.

1. Instagram (in-stuh-gram)

Now one of the current social media giants, Instagram has rightfully earned its place on our phone screens. With over 500 million active monthly users, including 28% of adult internet users, the image sharing platform has monumental reach. So, what’s the big deal? Instagram is all about popularity: how many followers[i] you have and how many likes[ii] you can get. If you haven’t already guessed, we’re obsessed with being the best. More dedication and effort is put into one post than a whole night’s worth of homework, as each upload must maintain your personal image and validate how perfect your life is.

One wrong move and...

The ultimate aim of Instagram is personal branding – whether you are popular, a party-hard, a hippy, or an edgy outcast, your Instagram profile[iii] is your proof. There are a variety of profiles dedicated to hobbies such as travel, food, art, as well as celebrities and famous brands, which are useful ways to survive maths class on Monday morning.

Thursday, 13 July 2017

When to start (word)playing around

Copywriters can't resist playing around with words. But when is wordplay right for a brand? Here's what works - and what doesn't.

O what a punderful world

Us copywriters are paid to be smart with language. It's our job to manipulate words, fusing, refining and cross-fertilising meaning to compel, provoke and persuade. Wordplay might (okay, definitely will) elicit groans at the dinner table, but some of the finest writers in the English language have leaned heavily on the humble pun: Shakespeare, Pope and Joyce to name three of the best. Even Alfred Hitchcock reckoned that the pun was the 'highest form of literature'.

It's not a bad marketing tactic either - if you tread carefully.

Thursday, 8 June 2017

The ten commandments of copywriting

Writing copy is an art - but there is method in the madness. Here are ten golden rules all copywriters should follow.

1. "Copy is not written. Copy is assembled" - Eugene Schwartz
'Copyassembler' would be a rubbish job title, but Schwarz is right. A copywriter takes all the materials in a brief - tone of voice, communication objective, product features - and assembles those elements in a way that will make the audience sit up and take notice. And then take action. A strong brief makes this process a lot easier.

2. "A lot of copywriters think they're good judges of their own work. I know I'm not." - David Ogilvy
 By way of illustration, here's a joke a graphic design friend likes to trot out now and then.

Q: How many copywriters does it take to change a lightbulb?
A: Copywriter: '*^%$ off! I'm not changing anything'.

Not all writers are protective. But everyone finds it hard to spot weaknesses, let alone mistakes, in their own work. Hence copywriting agencies, who have someone review the work when it's sent, are more popular with big brands than lone freelancers. Find out why it pays to go plural.

If only it was that simple...
3. "You must be as simple, and as swift, and as penetrating as possible" - Bill Bernbach
Even when a copywriter is grappling with a complicated message, the resulting copy should always be as simple as possible. Anything else is a copywriting sin.